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Marking Appointments as No-Show

This article provides a step-by-step guide on how to mark an appointment as a no-show.

Things to know:

  • The capability to mark appointments as no-shows is determined by the Edit Appointments access control
  • Appointments without ticket links will display a "Create Ticket" button in the appointment modal, while those with tickets will offer the "View Ticket" option
  • If there's a cancellation policy in place, you'll be prompted to charge a fee when marking an appointment as a no-show
  • For prepaid appointments marked as no-shows, the associated ticket will become void
  • Credits from appointments within a membership or package will be deducted if marked as a no-show. To restore the credit in case the client arrives and the status changes to "Showed Up," you need to adjust the appointment status to "Check-in" before proceeding with checkout

Marking Appointments as No-Show

  1. Navigate to the Scheduler
  2. Locate and open the appointment you wish to modifyIMG_0335.jpeg
  3. In the appointment modal, select the drop-down arrow next to the "Booked" status
  4. Choose "No Show" from the drop-down list   IMG_0337.jpeg
  5. If a cancellation fee is configured, you'll receive a prompt asking if you want to apply the fee. IMG_0339.jpeg

If you selected "Yes," you'll be directed to the "New Ticket" screen, where the cancellation fee will be visible

IMG_0341.jpeg        

6. Take Payment

The scheduler will also reflect the change by displaying the no-show icon (Red Dot) IMG_0344.jpeg

If a prepaid appointment is missed, the cancellation fee will be automatically generated, giving you the option to apply it or not
IMG_0350.jpeg

Appointment will also be updated on the schedule with the No Show icon

IMG_0351.jpeg

 

For more information, contact us at support@mytime.com or (385) 233-6964.    

 

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