This article provides a step-by-step guide on how to mark an appointment as a no-show.
Things to know:
- The capability to mark appointments as no-shows is determined by the Edit Appointments access control
- Appointments without ticket links will display a "Create Ticket" button in the appointment modal, while those with tickets will offer the "View Ticket" option
- If there's a cancellation policy in place, you'll be prompted to charge a fee when marking an appointment as a no-show
- For prepaid appointments marked as no-shows, the associated ticket will become void
- The available in package/membership label will still be displayed on the appointment even when the appointment is marked as 'No-Show'
- Membership/Package credits will not be deducted if the appointment is marked as a no-show.
Marking Appointments as No-Show
- Navigate to the Scheduler
- Locate and open the appointment you wish to modify
- In the appointment modal, select the drop-down arrow next to the "Booked" status
- Choose "No Show" from the drop-down list
- If a cancellation fee is configured, you'll receive a prompt asking if you want to apply the fee.
If you selected "Yes," you'll be directed to the "New Ticket" screen, where the cancellation fee will be visible
6. Take Payment
The scheduler will also reflect the change by displaying the no-show icon (Red Dot) on the appointment tile.
For more information, contact us at support@mytime.com or (385) 233-6964.