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STAR TSP100 : Setup & Troubleshoot

When setting up your Star TSP100 printer via USB connection this is as simple as downloading the driver then plugging in your TSP100 to power and connecting the printer to your PC. 

When setting up via WiFi or Ethernet, this is still simple but involves a few more steps. 

See the video below on how to connect your printer then use the steps below to set your printer up. Please read this guide thoroughly, do not skip steps unless instructed. 

 

Step 1 - Download Driver (5-7 min):

 

  1. Download the TSP100 Printer Mac/Windows Drivers by clicking here. You will need the model number of your Star printer which can be found on the bottom of your printer. Example here.  
  2. Once downloaded see the images below on how to open the file and install the Star Micronics App
  3. Optional - You can also click here to follow the manufacturer's setup guide which is similar to our guide below. 

Windows Windows

DriverSetup1_en.png

DriverSetup2_en.png

 

Mac OS X Mac

Screen_Shot_2019-11-21_at_11.11.51_AM.pngScreen_Shot_2019-11-21_at_10.53.15_AM.pngScreen_Shot_2019-11-21_at_10.58.55_AM.png

Make sure you are using a recommended device. There are various TSP100 Printers (WiFi, Ethernet/LAN, Bluetooth, and USB). You can generally see the model on the bottom of the printer. A WiFi model would appear as TSP143IIIW whereas an Ethernet/LAN model TSP143IIILAN. Depending on the model there are different setup steps that are outlined in the TSP100 Window or Mac setup guide seen below.


Step 2 - USB, Ethernet, or WiFi Setup

 

USB Setup: 

  1. After the driver is installed simply connect your printer to your PC using the included USB cable. 
  2. Skip to Step 3 below to set the paper sizes.

LAN & WiFi Model Additional Setup: 

    1. Open the Mac OS X Setup Guide (Wifi & LAN Pg. 10 | Bluetooth Pg. 13) OR Window Setup Guide (WiFi Pg. 16 | LAN Pg. 24)
    2. After step 1 is complete and you have added your printer to your computer. You will need to set the IP Address on the Printer AND Router to a Static IP Address. Below are steps on how to set the printer to a static IP.
      1. As for setting your router to a static IP this depends entirely on your router model and varies case by case. In general, you will need to locate your router, find the label on your router that says router login, then follow the steps to login to your router. You may also contact your internet service provider to help set a static IP on your router.
      2. The IP address might be changing when the printer or router is reset, setting the IP to Static will make sure it is always the same. 
    3. See the setup guide above and navigate to WiFi or LAN setup section, review setting static IP, or follow my steps below.
    4. To do this please enter the Printer's IP address in the browser URL. Example 192.168.1.3
      1. To obtain the printer IP address you will need to power off your printer, press & hold the feed button, then power on your printer while continuing to hold the feed button for a few seconds. The printer will print & cut three different items. Do not let go of the feed until the third document is printed (about 5 seconds). Example here 
    5. Star Network Utility will launch 
    6. On the left-hand side of the screen click Login
      1. Username: root (all lowercase)
      2. Password: public (all lowercase) 
      3. Click IP Parameters
      4. Click Static 
      5. Enter the IP Details from step 3 (see example here
      6. You can leave the other items blank, and click save. Then click save on the left-hand side of the network utility tool. Save and reboot the device. 
      7.  Continue to "Mandatory Printer Settings (2-5 min):" below. 

 

Step 3 - Mandatory Printer Settings (2-5 min):

If you do not use the blow settings, you may experience:

  • print preview will be unreadable
  • the printer will print long receipts
  • the printed information may bleed off the edges of the paper. 

Please read the below steps and see screenshots of where to adjust these settings. 

  1. See the screenshots below and set the paper size to 72*200 (80mm paper requires a 72mm print setting, so while the paper is 80mm please use 72mm paper size). 
  2. Set margins to NONE. 

Windows Windows

Click Start > Settings > Devices > Printers & Scanners > click the STAR printer > click Manage > see screenshots below 04UeCgzKVJ5x3Y3kij4jSoP-2.webp

 

 

2022-11-22__4_.png

 

 

 

TSP100_Print_Preferences.png

Printer_properties.png

 

 

Screen_Shot_2019-11-21_at_1.34.04_PM.png 

 

 

Mac OS X Mac

You only need to set the paper size in your browser. See the screenshot below. 

Depending on the browser used, this can also show up as 71.XX x 199.XX. Simply, select the size closest to 72 x 200. Margins NONE. Scale can be Default or 100. 

Screen_Shot_2018-08-30_at_11.35.36_AM.png

 

Step 4 - Cash Drawer Setup (optional)

 

Follow these steps if you would like the cash drawer to open each time a receipt is printed. 

 

Click Start > Settings > Devices > Printers & Scanners > click the STAR printer > click Manage > click printer properties > see screenshots below

 

Windows 

TSP100_Screenshot.PNG

Mac OSX

https://starmicronics.com/help-center/knowledge-base/how-to-open-a-cash-drawer-on-mac/

 

Troubleshooting: 

 

The print preview is small and difficult to read

The printer is printing very long receipts

Information is bleeding off the edge of the receipt

  1. Please see "Mandatory Settings" above
  2. This generally happens in Windows 7 or Windows 10
  3. Click Start
  4. Click Devices and Printers 
  5. Window 7: Right Click on the TSP100 Printer Windows 10: Click on the printer and click Manage
  6. Click Printer Properties 
  7. Click Device Settings 
  8. Make sure the paper settings are 72*200 (see screenshot below OR see attachment for full-size image) 

 

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