In this article, we will guide you through the steps to redeem loyalty points online through an embeddable widget on your website or through the express checkout page.
Things to know:
- Loyalty credits are only redeemable when the transaction amount meets or exceeds the required threshold for redemption. Let's say the loyalty program redemption rule specifies that 100 points = $50.
- Scenario 1: Transaction Below Threshold
- Client A has $30 worth of items in their cart
- Loyalty credits won't be visible or applicable since the transaction amount is below the $50 threshold
- The client cannot redeem their loyalty credits for this transaction
-
Scenario 2: Transaction Meeting Threshold
- Client B has $60 worth of items in their cart
- Loyalty credits become visible and applicable because the transaction amount meets the $50 threshold
- The client can choose to redeem their loyalty credits for a discount on the $60 transaction
- Scenario 1: Transaction Below Threshold
- All available points will be applied to the purchase, and the client will not have the option to choose a specific amount. The system will automatically utilize the maximum number of available points for the transaction.
- On the booking widget, it's not possible to apply a gift card or promo code simultaneously with loyalty points
On the booking widget, clients can redeem their loyalty points when checking out:
- Open your booking widget
- Choose the desired service and time
- Proceed to the checkout page
- Once the value of the service(s) equals or is more than the value, the client will see an option that says "Apply xxx Loyalty Points"
- Once the client selects apply, all available points will be applied to the purchase, and the client will not have the option to choose a specific amount. The system will automatically utilize the maximum number of available points for the transaction.
- Complete Booking
The following will happen:
- The points applied will be deducted from the client's loyalty points balance
- The transaction will be displayed in the Loyalty Activity report
If you have any questions, please contact our support team at support@mytime.com.
Related Articles:
Redeeming Loyalty Points in POS