This report displays all no-shows and canceled appointments. It also displays all relevant information about the missed appointment, such as the name of the client, appointment time, assigned employee, and the status of the canceled appointment (e.g. canceled by consumer, canceled by merchant, or no show). If you have a cancellation fee or reason in place, this will also appear in the report.
To access this report:
- Navigate to Dashboard
- Select the Reports tab
- Under the Bookings section, select the Cancellation / No-Show report
When the report loads, you can filter by a specific location, staff, and date. If the By Location button is used at the top of the report, you will be able to easily compare metrics across locations and location groupings to see which locations are doing better or worse on that dimension.
Below the By Location button, you have the option to export the report as a CSV, PDF, or print version.
Once you have selected your filters, click on the UPDATE button to generate the desired data.
|Location||The location where the appointment was cancelled.|
|Appointment Time||The date and time of the original appointment.|
|Client||Client associated with the original appointment.|
|Staff||Staff assigned to the original appointment.|
|Service||The name of the service that was scheduled.|
|Status||The person who cancelled the booking (customer or merchant).|
|Cancellation Fee||The fee that was charged for the cancellation. The amount charged will be dependent on your settings or the amount that you manually entered.|
|Cancellation Reason||The reason why the appointment was cancelled.|
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