Welcome to the Help Center

What is MyTime Communicator?

The MyTime Communicator allows you to stay connected and communicate effortlessly with your clients.    

Things to know

  • Benefits of the Communicator:
    • Real-Time Chat: Engage in live conversations with your clients, facilitating instant communication for quick and efficient interactions.
    • Photo Sharing: Seamlessly share photos with your clients directly through the MyTime Communicator, adding visual context to your conversations.
    • Automated Conversation Saving: Every conversation with your clients is automatically saved, ensuring a comprehensive record of interactions for future reference.
    • Multi-Platform Accessibility: Access the MyTime Communicator from your phone, web browser, or through the dedicated MyTime app available on both Android and iOS devices.
  • Inbound and outbound messages through the MyTime Communicator contribute to your SMS usage
  • Clients using your custom guest app will primarily receive push notifications for Communicator messages. If push notification delivery fails, SMS or email will be used as fallback options. Clients without the custom guest app installed will receive SMS by default, provided they have a valid phone number on file and have opted in to receive transactional SMS.
  • An email is only sent if the client has not subscribed to Transactional SMS, their phone number is invalid, or a phone number is not on file.  
  • For global clients, if a message is sent from the communicator on the guest app via push notification from the child account, the name of the child account will be included
  • In-store, we display a maximum of 10 conversations at any given time. However, all conversations will be accessible from the conversation section of the Communicator. 
  • When a message fails to be successfully sent to a client via SMS using the Communicator, a "Message failed to deliver" notice will appear in the chat window. Additionally, staff members will receive audio feedback, ensuring prompt awareness of the unsuccessful delivery.
  • Only jpeg', 'jpg', 'png', 'gif', 'pjpeg', and 'x-png' images below 5MB can be sent through the communicator. If a larger or unsupported image is added, you will receive an error message Not a recognized image file" error plus "Supported image types are 'jpeg', 'jpg', 'png', 'gif', 'pjpeg', and 'x-png'"

Scenarios         

Scenarios Results

If a client is associated with location A, the staff is associated with locations A and B, and the client initiated the message (they responded to a confirmation from location A, etc)

Whether the staff member is logged in at location A or B, they will receive the message from the client (access control permitting). However, if the staff is not logged in, the client's message will be sent to location A

If the client is associated with location A, the staff is associated with locations A and B and the staff initiated the message

If the staff member is logged in at location A or B, they will receive the message from the client (access control permitting). However, if the staff is not logged in, the client's response will be sent to location A

If a client is associated with location B, the staff is associated with location A, and the client initiated the message (they responded to a confirmation from location B, etc)

The client's message will be sent to location B and received by any staff logged in at location B (access control permitting).

If the client is associated with location A, the staff is associated with location B, and the staff from location B initiated the message

The client’s response will show up at location B

If the client is associated with locations A & B, the staff is associated with location B and the client initiated the message (they responded to a confirmation, etc from location A)

The client’s response will show up at location A

If the client is associated with locations A & B, the staff is associated with location B and the staff initiated the message

The client's response will show up at location A & B 
If the client is associated with locations A & B, their last appointment was at location A, the staff is associated with location B and the client initiated the message (they responded to a confirmation from location A, etc) The client’s message will show up at location A 

If the client is associated with locations A & B, their last appointment was at location A, the staff is associated with location B. If the staff initiated the message

The client's response will show up at location B 
If the client is associated with locations A & B, their last appointment was at location B and the client responded to a campaign they received from location A The client's response will show up at location B since that is the location associated with their last appointment

 

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