Welcome to the Help Center

What is MyTime Communicator?

The MyTime Communicator allows you to stay connected and communicate effortlessly with your clients.    

Things to know

  • Benefits of the Communicator:
    • Real-Time Chat: Engage in live conversations with your clients, facilitating instant communication for quick and efficient interactions.
    • Photo Sharing: Seamlessly share photos with your clients directly through the MyTime Communicator, adding visual context to your conversations.
    • Automated Conversation Saving: Every conversation with your clients is automatically saved, ensuring a comprehensive record of interactions for future reference.
    • Multi-Platform Accessibility: Access the MyTime Communicator from your phone, web browser, or through the dedicated MyTime app available on both Android and iOS devices.
  • Inbound and outbound messages through the MyTime Communicator contribute to your SMS usage
  • By default, messages sent through the MyTime Communicator are delivered to clients as SMS, provided they are subscribed to Transactional SMS and have a valid phone number on file. This ensures seamless communication with clients using their preferred channel.
  • An email is only sent if the client has not subscribed to Transactional SMS, their phone number is invalid, or a phone number is not on file.  
  • For clients with the custom guest app, messages sent via the MyTime Communicator are delivered both as a push notification and an SMS
  • Clients utilizing your custom consumer app will primarily receive push notifications for communicator messages, with SMS or email being utilized as fallback options only in the event of push notification delivery failure
  • In-store, we display a maximum of 10 conversations at any given time. However, all conversations will be accessible from the conversation section of the Communicator. 
  • When a message fails to be successfully sent to a client via SMS using the Communicator, a "Message failed to deliver" notice will appear in the chat window. Additionally, staff members will receive audio feedback, ensuring prompt awareness of the unsuccessful delivery.

Scenarios         

Scenarios Results

If a client is associated with location A, the staff is associated with locations A and B, and the client initiated the message (they responded to a confirmation from location A, etc)

Whether the staff member is logged in at location A or B, they will receive the message from the client (access control permitting). However, if the staff is not logged in, the client's message will be sent to location A

If the client is associated with location A, the staff is associated with locations A and B and the staff initiated the message

If the staff member is logged in at location A or B, they will receive the message from the client (access control permitting). However, if the staff is not logged in, the client's response will be sent to location A

If a client is associated with location B, the staff is associated with location A, and the client initiated the message (they responded to a confirmation from location B, etc)

The client's message will be sent to location B and received by any staff logged in at location B (access control permitting).

If the client is associated with location A, the staff is associated with location B, and the staff from location B initiated the message

The client’s response will show up at location B

If the client is associated with locations A & B, the staff is associated with location B and the client initiated the message (they responded to a confirmation, etc from location A)

The client’s response will show up at location A

If the client is associated with locations A & B, the staff is associated with location B and the staff initiated the message

The client's response will show up at location A & B 
If the client is associated with locations A & B, their last appointment was at location A, the staff is associated with location B and the client initiated the message (they responded to a confirmation from location A, etc) The client’s message will show up at location A 

If the client is associated with locations A & B, their last appointment was at location A, the staff is associated with location B. If the staff initiated the message

The client's response will show up at location B 
If the client is associated with locations A & B, their last appointment was at location B and the client responded to a campaign they received from location A The client's response will show up at location B since that is the location associated with their last appointment

 

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