MyTime allows businesses to set up an email address to receive client replies to transactional or marketing automated messages. This article provides detailed information about this feature.
Things to Know:
- By default, if a client replies to any transactional or marketing automated message, the response goes to the location owner's email address.
- If the business has a location email address configured in Business Setup, client replies will be directed to that location email address. However, you can change this to an email address of your choice. This is managed through a hidden setting that can only be enabled by the MyTime team. To activate this setting, please contact our Support Team at support@mytime.com.
Let's look at an example:
The location manager's email address is kayja+maryjane@mytime.com
The location's email address is kayja+kksbeauty@mytime.com
The setting's reply-to email address is kayja+reply@mytime.com
Reply to Email as Location Manager Email Address
When a client receives a transactional or marketing message, the reply-to email address defaults to the location manager's email if no location email is configured.
Reply to Email as Location Email Address
Whenever a client receives a transactional or marketing message, the reply-to-email address is the location email address.
Reply to Email Added to Hidden Setting
When clients receive a transactional or marketing message, the reply-to email address will be the one configured through the hidden setting.
For more information, contact support@mytime.com.