We use a fallback mechanism for automated messages if none of the specified delivery options are available. In this article, we'll take a look at numerous scenarios and the predicted outcomes.
Things to know:
- To receive SMS notifications, the client must have a valid phone number on file and is single opted in to receive transactional SMS
- To receive email notifications, the client must have a valid email address on file and is opted in to receive transactional emails
- Push notifications can only be sent to clients who have your custom MyTime Guest App installed on their mobile devices
Scenarios
| Delivery Method Selected on Automated Message Template | Expected Result |
| Email notification is attempted first | |
| Push notification is attempted if email is unavailable | |
| Text notification is attempted only if both email and push are unavailable | |
| Email & Text | Email and/or text notifications are attempted first |
| Push is attempted only if both text and email are unavailable | |
| Email & Push Notif |
Email and push notifications are attempted first |
| Text is attempted only if both push and email are unavailable | |
| Email, Push Notif & Text | Notification is sent by email, push and text if they are available |
| Text | Text notification is attempted first |
| Push notification is attempted if text is unavailable | |
| Email notification is attempted only if both text and push are unavailable | |
| Push | Push notification is attempted first |
| Text notification is attempted if push is unavailable | |
| Email notification is attempted only if both push and text are unavailable | |
| Text & Push Notif | Text and push notifications are attempted first |
| Email notification is attempted only if text & push are unavailable | |
|
None (no option is selected) |
No email is sent |
| No text is sent | |
| No push is sent |
For more information contact us at support@mytime.com.
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