We use a fallback mechanism for automated messages if none of the specified delivery options are available. In this article, we'll take a look at numerous scenarios and the predicted outcomes.
Things to know:
- To receive SMS notifications, the client must have a valid phone number on file and is single opted in to receive transactional SMS and double opted in to receive marketing SMS.
- To receive email notifications, the client must have a valid email address on file and is opted in to receive transactional emails.
- Push notifications can only be sent to clients who have your custom MyTime Guest App installed on their mobile devices.
|Delivery Method Selected on Automated Message Template||Expected Result|
|Email notification is attempted first|
|Push notification is attempted if email is unavailable|
|Text notification is attempted only if email and push are unavailable|
|Email & Text||Email and/or text notifications are attempted first|
|Push is attempted only if both text and email are unavailable|
|Email & Push Notif||Email and push notifications are attempted first|
|Text is attempted only if email and push are unavailable|
|Email, Push Notif & Text||Notification is sent by email, push and text if they are available|
|Text||Text notification is attempted first|
|Push notification is attempted if text is unavailable|
|Email notification is attempted only if both text and push are unavailable|
|Push||Push notification is attempted first|
|Text notification is attempted if push is unavailable|
|Email notification is attempted only if both push and text are unavailable|
|Text & Push Notif||Text and push notifications are attempted first|
|Email notification is attempted only if text & push are unavailable|
(no option is selected)
|No email is sent|
|No text is sent|
|No push is sent|
For more information contact us at firstname.lastname@example.org.