We do have a support portal for our merchants. You can Chat, Email, or log in directly to this portal to have a ticket created. Should you want to check the status of your submitted tickets, you can create a login to do so.
**Please note that all tickets are tied to the email address used. If you have tickets submitted with a different email address they will not show tied to you.**
To sign up for the customer please see below:
You should receive an activation email to your email address
2. Once you create an account and login, you will be able to create tickets, and check the status of your tickets.
Submitting a Ticket
From the main landing page, there is an option to the right that states "New support ticket". Selecting this brings you to the below page to allow you to create your ticket to submit to support.
Checking the Status of a Ticket
From the main landing page, there is an option to the right that states "Check ticket status". Selecting this brings you to the below page and will contain a list of your submitted tickets.