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Walk-in Waitlist on Guest App

In this article, we will walk through the steps on how your clients can add themselves to the waitlist when using the Guest App. 

  1. Clients will need to download the guest app from the Google Play Store (Android) or the Apple Store (iOS) 
  2. Once downloaded, on the home screen tap the account icon in the top right corner of the screen                                                                                     mceclip0.png
  3. On the sign-in page, log in using their MyTime consumer credentials or sign in using Facebook                                                                                                            mceclip1.png
  4. To add themselves to the waitlist, they need to click the "Home" icon on the bottom panel.  From the home screen, click "Walk-in Waitlist"                             mceclip0.png
  5. Select the desired location (if the account has multiple locations). The locations will be displayed with an estimated wait time below the business hours       
  6. Clients have the flexibility to scroll through the available services or streamline their search by using the filter option, allowing them to narrow down their selection based on a specific staff member or service category
  7. They should choose the "Select" option next to the desired service 
  8. After selecting the service, they will be given the estimated wait time. If this time is acceptable then they can click "Check-in" but if not then click "Cancel"               
  9. Complete the intake form (if applicable)                                     
  10. The confirmation page will appear with the appointment details                                    

Once the appointment is added to the waitlist, the client can:    

  • Get Directions to the business using the Get Directions link 



For more information contact us at support@mytime.com.            


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