Welcome to the Help Center

In this article, we will walk through the steps on how your clients can add themselves to the waitlist when using the Guest App. 

1. Clients will need to download the guest app from the Google Play Store (Android) or the Apple Store (iOS) 
2. Once downloaded, on the home screen tap the account icon in the top right corner of the screen                                                                                     
3. On the sign-in page, log in using their MyTime consumer credentials or sign in using Facebook                                                                                                           
4. To add themselves to the waitlist, they need to click the "Home" icon on the bottom panel.  From the home screen, click, click "Walk-in Waitlist"                     
5. Select the desired location (if the account has multiple locations). The locations will be displayed with an estimated wait time below the business hours                                                                         
6. Select a service from the service menu                                       
7. After selecting the service, they will be given the estimated wait time. If this time is acceptable then they can click "Check-in" but if not then click "Cancel"               
8. Complete the intake form (if applicable)                                     
9. The confirmation page will appear with the appointment details                              

Once the appointment is added to the waitlist, the client can:    

• Cancel the appointment using the Cancel Booking button                                    
• Get Directions to the business using the Get Directions link 

For more information contact us at support@mytime.com.