The labor forecasting feature uses advanced machine learning to forecast how many bookings you will receive on a given date by hour of the day, as well as how many staff members you will require to serve those clients. It considers the productivity of staff members scheduled to work that day to determine whether you need to add or remove staff members scheduled to work at that time, ensuring cost-effective staffing levels. In this article, we will walk through how the labor forecasting feature works.
Things to know:
- An additional subscription is required for this module. Please reach out to support@mytime.com or your account manager to activate this module.
- This is controlled by a hidden setting that only the MyTime team can enable. To enable the hidden setting, please contact our Support Team at support@mytime.com.
Contents
Accessing Labor Forecast
Once the hidden setting is enabled, follow the steps below to access it:
- Navigate to your schedule
- In the left panel, select the "Hours" button
- You will be directed to the Custom Hours user interface. The forecast data will be visible at the top of the page
- You can do the following:
- Filter by a specific location
- Filter by business hours or all hours
- Filter by a specific day
- Choose between the day or week view
- View data for staff or booking forecast
Background Colors
| Colors | Definition |
|
Blue |
Overstaffed |
| Red | Understaffed |
| Green | Fully Staffed |
Forecast Definitions
| Metrics | Day View | Week View |
| Scheduled Staff | Displays the number of staff members who are scheduled to work hourly |
Displays the sum of all scheduled hours for each day
|
| Forecast Staff | Displays the estimated number of staff members who will be required to work each hour using historical data | Displays the estimated total of all the hours required for each day using historical data |
| Booked Staff | Displays the number of staff members who have scheduled appointments for each hour; for example, if a staff member has three appointments in one hour, that staff member will only be counted once | Displays the number of staff members who have appointments scheduled for each day; for example, if a staff member has 10 appointments, that staff member will only be counted once |
| Actual Staff | Displays the number of staff members that were clocked in at each hour |
Displays the number of staff members that were clocked in each day
|
| Booking Capacity | Utilizes historical data to display the number of bookings that can be performed for the scheduled staff every hour - this takes into account the data from the previous 8 weeks. Additionally, we look at how many appointments the staff member was able to complete each scheduled hour or per clocked hour, depending on whether clocked hours were used or not. |
Utilizes historical data to display the number of bookings that can be performed for the scheduled staff every day - this takes into account the data from the previous 8 weeks. Additionally, we look at how many appointments the staff member was able to complete each scheduled hour or per clocked hour, depending on whether clocked hours were used or not.
|
| Forecast Bookings | Displays the estimated number of appointments that are likely to be scheduled per hour using historical data | Displays the estimated number of appointments that are likely to be scheduled per day using historical data |
| Actual Bookings | Displays the number of appointments currently scheduled per hour |
Displays the total number of scheduled appointments per day
|
For more information contact us at support@mytime.com.