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You can establish custom prices or durations for specific clients and have it automatically apply to all future bookings, eliminating the trouble of having to modify it each time that client schedules an appointment. This can be done either through the scheduler or through the client's profile. In this article, we will walk through the steps on how to set custom duration and prices for clients.

Things to know:

• Custom pricing and duration are independent of one another   
• Custom price and duration won't be applied retroactively to appointments that are already in your calendar. They will only be applicable to future appointments.
• When a custom price or duration is set for a client and that clients books online, the widget will display the custom price or duration
• For pet businesses, setting a custom price or duration overrides pricing and duration set by breed on the service menu
• If the general pricing and duration for service changes, the custom price or duration set will not be affected

Set Custom Prices on the Appointment Modal

1. Navigate to the Schedule > Create a new appointment
2. Add the client, staff, and service             
3. Adjust the price of the service and the phrase "Always charge {Client's name} this price" will display below                                                     
4. Check that box
5. Save

Once saved, the custom price for this service is saved to the client's profile. 

Set Custom Duration on the Appointment Modal

1. Navigate to the Schedule > create a new appointment
2. Add the client, staff, and service                
3. Adjust the duration of the service, and the phrase "Always use this duration for: Client's name" will display below                                
4. Check that box
5. Save 

Once saved, the custom duration for this service is saved to the client's profile. 

Set Prices and Duration from the Client's Profile 

1. Navigate to the Client's tab
2. Filter by the desired location
3. Locate the client in the search bar
4. Open the client's profile and click the "Edit" icon 
5. Locate the "Custom Service" section at the bottom of the client's profile
6. Click the "+Add a custom service" to add your service and select a staff member 
7. You may modify the service's duration or price by checking the appropriate box next to these parameters. You can opt to alter just the price, just the duration, or both.
8. Save

Once saved, the custom price or duration for this service will be saved to the client's profile.

 

For more information contact us at support@mytime.com.