When it comes to managing your appointments, deleting an appointment is a straightforward process but comes with important considerations. In this article, we will walk you through the process of deleting an appointment.
Things to know:
- The ability to delete appointments is controlled by a hidden setting and is linked to the "Delete Appointments" access control found on the Business Setup > Staff > Access Control Settings page. To enable the hidden setting, please contact our Support Team at support@mytime.com.
- If payment for an appointment has been processed, it cannot be deleted, even if the ticket is refunded.
- When an appointment is deleted, it is removed from the client's profile, scheduler, and reports.
Deleting Appointments
Once the hidden setting is enabled:
- Navigate to your dashboard
- Select the Appointments tab
- Filter by the desired date range, location, staff, status and client
- Click on the "UPDATE" button
- Locate the appointment you wish to delete
- Select the desired appointment by checking the box on the left
- At the bottom right of the page, click the "Delete Appointments" hyperlink
- A modal window will appear asking you to confirm the deletion. Type the word "delete"
- Select the "Delete" option at the bottom of the modal
Once confirmed, the appointment will be successfully deleted from the system.
For more information contact us at support@mytime.com or (385) 233-6964.