Welcome to the Help Center

Guest App Overview

The guest app is a mobile app that let your clients book appointments or classes, self-check-in for appointments, purchase memberships, packages, or gift cards, and keep track of bookings. In this article, we'll go over the features of the guest app and what your clients will see.

Things to know:

  1. The guest app attracts a fee and is controlled by a hidden setting. To enable the guest app, please contact our Support Team at support@mytime.com.
  2. The guest app is available for both Android and iOS devices


Home Page




Home Page

On the home page, your client will see the account icon, your added buttons and navigation icons: mceclip0.png


  • Appointment Booking - Click to book an appointment
  • View Class Schedule - Click to view Class and Event Booking
  • Walk-In Waitlist - Click to add yourself to the waitlist
  • Purchase Gift Cards - Click to purchase Gift Cards
  • Purchase Packages - Click to purchase Packages
  • Purchase Memberships - Click to purchase Memberships
  • About - Click to see an overview of the company

Navigation Icons

  • Home - Redirects to the home page
  • Locations - Redirects to the location page to select the preferred location
  • Bookings - Redirects to the booking page to view past and upcoming bookings
  • Messages - Redirects to view the messages between you and the business 

My Account

The icon in the top right-hand corner leads you to the "My Account" page. Here your clients will get the option to log in by entering their credentials or continue using Facebook.     mceclip3.png

Once logged in, your clients will see their account details                                mceclip4.png


  • Heading - The heading will display a circle with the client's initials, the client's name and the year they became a client with the business
  • Account Management - Will display the heading, Activities. This will display the membership, package, and gift card tabs
    • Membership - This section displays all memberships the client has ever purchased regardless of the membership status. When you click the 'View Details', you'll be directed to the membership's details. At the bottom of the page, you can purchase memberships by clicking "Buy Another Membership" button. This section is only available if memberships are activated for the business and enabled from the widget setup. 
    • Packages - This section includes all packages purchased by the client. When you click the 'View Details', it displays the package's detail including the credits remaining. At the bottom of the page, you will get the option to purchase packages by clicking the "Buy Another Package" button. This section is only available if enabled from the widget setup                 mceclip9.png
    • Gift Cards - This section displays all gift cards received and purchased by the client including the balance remaining. If a gift card was bought at franchise A, it will be viewable when signed in o the widget of any of the franchises connected to the parent account for accounts on global databases. At the bottom of the page, you can purchase additional gift cards by clicking the "Buy Another Gift Card" button                                                       mceclip8.png
  • Account Setting - Account setting will display the account and the notification tabs
    • Account- This section displays personal information such as the client's name, email, and phone number. It also includes the client's address and login information.  The client can change their email address, reset their password and add or edit addresses at any time. (Clients of pet businesses will be able to manage their pet profiles through the Account section. Existing pet data can be edited or deleted, and new pets can be added. Please note that custom fields and pet notes will not be visible)                                                               mceclip13.png
    • Notification - This will display the notification preferences for transactional and marketing notifications. The client is able to specify their preferences for notifications                                                                                                                                           mceclip14.png                                                                 


The "Pick a Location" page displays all locations for the business (if multiple). The location that is nearest to the client will be shown at the top of the locations page. Here you can choose your preferred location which then leads to the booking page                                                                            mceclip1.png


The bookings page will display past and upcoming bookings for both appointments and classes. The bookings will display the date and time of the appointment, the status of the appointment and the name of the service/class.                                                                                           mceclip15.png


The message page will display messages between you and the business by location. If they should click on one of the messages (applicable if communicated with multiple locations) they will see the message trail.                                                                                                                    mceclip16.png


For more information contact us at support@mytime.com.            

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