In this article, we'll go over how to capture signatures for credit card transactions on the app and the web.
Tap To Pay (NFC) or Chip (EMV) Transactions
Visa is the most strict as it relates to chargebacks, disputes, and overall transaction regulations. Therefore it is industry standard to abide by the rules Visa sets. In regards to signature capture, when transactions are NFC (Tap To Pay) or EMV (Chip) the card issuers do not require a signature to be captured. Here is information from Visa about a signature no longer being required.
A signature is no longer considered compelling evidence to dispute a chargeback. This is why the terminal is not asking for a signature. On the other hand for card not present or key-in transactions, a signature is required, see below for more information about that.
Card-not-present/Key-in Transactions/Card on File
For card not present, key-in, or when the magstripe is used on the card a signature is required.
When clients sign using the MyTime iOS app their signature is electronically stored in MyTime. To access their e-signature you simply need to locate their ticket. You can find their ticket in the POS tab, then click history in the upper-left of the screen. You can also locate a ticket in the Clients tab, then search for your client, click on their ticket, and click print receipt.
After the payment is tendered, you may print a receipt and request the customer to sign it. Store the signed receipt in your records.