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Subscription Failed Payments

We understand that things happen and that your cards may fail, so we have a flexible payment structure. This article will explain what happens when your subscription payments fail and how to resolve them.

Things to know: 

  1. When a subscription payment is unsuccessful the following will happen:
    • An email notification of the unsuccessful payment will be sent to the email address linked with your account
    • We will attempt to charge the card on file every day for the duration of the grace period (10 days). After the grace period has expired, we will retry once a month until the payment is accepted.
  2. When you update your payment method, we will immediately charge the failed subscription payment. 

Failed Payments

When your payment fails, you will be notified via email as seen in the image below:

When your payment fails, your account will display the following error message:

This message serves as a warning that if payments are not made, your account will be suspended. Your account will be suspended after the grace period expires, and the warning message will reflect this until the payments are made. To update your information, click the "Update and Charge Now" link or go directly to My Account. 



Update Card On File

If you pay for your subscription by credit card, please follow the steps below:

  1. From the My Account page, under Payment Method, select the radio button for "Pay with Credit Card (2.5% processing fee will be added)"                              mceclip0.png
  2. Next, click the "replace" link
  3. Enter your new card details cc_add_2.png
  4. Once you have added your credit card information > Save card
  5. Save Changes

Update Bank Account On File

If you have been paying through your bank, you will need to:

  1. From the My Account page, under Payment Method, select "Pay from Checking Account (no fee)"                                                     mceclip1.png
  2. Next, click the "replace" link
  3. Enter your bank account details
  4. Once you have added your bank account information, our e-commerce payment processor, Stripe, will make two small deposits to your account.
  5. After receiving the deposits, return to the Payment Methods section and enter the amounts for verification, and grant permission to MyTime to electronically debit your account with charges as needed.cc_add_6.pngcc_add_7.png
  6. Select the "Verify" button
  7. Save

Congrats you have successfully updated your payment. 


For more information contact us at support@mytime.com.            


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