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MyTime Subscription Failed Payments

At MyTime, we understand that unforeseen circumstances can lead to payment issues. MyTime provides a grace period to resolve payment issues. During this time, you can update your payment information and restore full access to all features. In this article,  we will guide you through the process of what happens when your MyTime subscription payments fail and how to resolve them.

Things to know:

  1. When a subscription payment fails:
    • A notification email regarding the unsuccessful payment will be sent to the email address associated with your account.
    • We will attempt to charge the card on file every day for the duration of the grace period (10 days). If the payment issue persists after the grace period, your account will be suspended and we will make monthly attempts until the payment is successfully processed.
  2. Upon updating your payment method, we will promptly process the outstanding subscription payment that was previously unsuccessful.
  3. The payment failure red banner will only be visible to parent account staff members, location owners, and location managers

Failed Payments

When your subscription payment fails, you will be notified via email as seen in the image below:

In addition, your account will display the following error message:

This message serves as a notice that failure to make payments may result in the suspension of your account. Your account will be suspended once the grace period concludes, and this warning message will persist until the required payments are settled. To update your information, click the "Update and Charge Now" link or go directly to My Account. 

                 

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Update Card On File

If you pay for your MyTime subscription by credit card, please follow the steps below:

  1. From the My Account page, under Payment Method, select the radio button for "Pay with Credit Card (2.5% processing fee will be added)"                              mceclip0.png
  2. Next, click the "replace" link
  3. Enter your new card details cc_add_2.png
  4. Once you have added your credit card information > Save card
  5. Save Changes

Update Bank Account On File

If you have been paying through your bank, you will need to:

  1. From the My Account page, under Payment Method, select "Pay from Checking Account (no fee)"                                                     mceclip1.png
  2. Next, click the "replace" link
  3. Enter your bank account details
  4. Once you have added your bank account information, our e-commerce payment processor, Stripe, will make two small deposits to your account.
  5. After receiving the deposits, return to the Payment Methods section and enter the amounts for verification, and grant permission to MyTime to electronically debit your account with charges as needed.cc_add_6.pngcc_add_7.png
  6. Select the "Verify" button
  7. Save

Congrats you have successfully updated your payment. 

 

For more information contact us at support@mytime.com.            

 

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