MyTime offers the ability to specify whether services are only offered in-store, on-site at the client's location, or both. In this article, you will learn how to:
Things to know:
-
This feature is controlled by a hidden setting that can only be enabled by emailing MyTime Customer Success at support@mytime.com.
- The "Client's Location" checkbox will be checked by default for mobile businesses, while the "In-store" checkbox will be checked by default for businesses that offer in-store services. Both checkboxes will be checked by default for businesses that provide both in-store and mobile services.
- For franchisors using global services, the services can be updated at the parent account level, while local services can only be updated at the child account level.
- If your location provides services that can be performed either in-store or at the client's location, we will include a service location selector on the booking widget.
- If a service cannot be performed at the selected location, it will be displayed as disabled on the booking widget, with a tooltip explaining why.
Configure Services for In-Store vs Mobile
Once the hidden setting is enabled:
- Navigate to Business Setup > Services
- Add a service variation or select an existing service
- Scroll down to the "Location Availability" section on the service modal
- Select whether the service will be offered in-store, at the client's location, or both
- Enter the other relevant information and save
The services displayed in online booking will be filtered based on the service location.
Filter Services Online
Things to know:
- If your company provides services that can be performed either in-store or at the client's location, we will include a service location selector on the booking widget.
- When "In-Store" is selected on the online booking flow and a specific service is configured to only be available in-store, the service is grayed out and the message "This service is not available in-store." appears.
- When "At Your Location" is selected the online booking flow and a specific service is configured to only be available in-store, the service is grayed out and the message "This service is only available in-store." appears when you hover over it.
- Clients can add a mix of services to the cart when the service location filter is enabled. In other words, if "In-store" is chosen, the client will be able to add services that can be performed in-store but not services for the client's location. If the client chooses "At your location," they will be able to add services that can be performed at the client's location. When they proceed to the Time Picker page, we automatically remove services that cannot be performed at the client's last selected location.
Scenarios
CASE 1
Location setup - Customers travel to me (Business is in-store only)
Service setup - Service can only be performed at a client's location
Result - Client's location (mobile) service is grayed out and not bookable. The message "This service is not available in-store." appears when you hover over it.
CASE 2
Location setup - I travel to customers (Mobile business)
Service setup - Service can only be performed in-store
Result - In-store service is grayed out and not bookable. The message "This service is only available in-store." appears when you hover over it.
CASE 3
Location setup - Customers travel to me & I travel to them (Business offers mobile and in-store services)
Result - The booking widget will include a service location selector. If the client chooses "at your location" from the service location filter, all services that can only be performed at the client's location will be grayed out and unavailable for booking. When you hover over them, the message "This service is not available in-store." appears.
CASE 4
Location setup - Customers travel to me & I travel to them (Business offers mobile and in-store services)
Result - The booking widget will include a service location selector. If the client chooses "in-store" from the service location filter, all services that can only be performed at the client's location will be grayed out and unavailable for booking. When you hover over them, the message "This service is not available in-store." appears.
CASE 5
Location setup - Customers travel to me & I travel to them (Business offers mobile and in-store services)
Client selects "in-store" from the service location filter and adds an in-store service to their shopping cart. The client then selects "At your location" and adds a mobile service to their shopping cart before proceeding to the Time Picker.
Result - On the Time Picker page, "X service was removed from the cart, because it's not available at the selected service location". message is displayed
For more information contact us at support@mytime.com.