Clients can be notified of any changes made to their appointments through automated messages enabled by the business. This article will explain the purpose and function of the 'Notify client of change' checkbox within the appointment modal.
Things to know:
- The "Notify client of change" checkbox is automatically selected by default and is only available for existing appointments. It will not appear when scheduling a new appointment.
- When the "Notify client of change" checkbox is selected, automated messages will be triggered and sent to clients for various appointment updates, including rescheduling, marking an appointment as a no-show, changes to service prices, cancellations, and more.
- Deselecting the "Notify client of change" checkbox prevents automated messages from being sent to clients when changes are made to the appointment.
To notify clients of appointment changes:
1. Go to Schedule
2. Filter by the desired date, location and staff
3. Locate and select the appointment from the schedule
4. Scroll to the bottom of the appointment modal, where you'll find the "Notify client of change" checkbox, which is selected by default
5. Save
For more information, contact support at support@mytime.com.