Welcome to the Help Center

Enable/Disable Tipping and Tipping Types

MyTime allows you to choose whether or not you will allow tipping for services, and if you would like customers to choose a percentage or custom tip amount. 

You can enable or disable tipping in the Settings section of Business/Location Setup.

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Once you are on the Settings page, scroll to the Tipping section. Toggle the setting to "Yes" to enable tipping. 

To have customers choose a set tip percentage you will fill out the percentage boxes.

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If you leave the default tip boxes blank, this will default to the customer entering a custom tip amount manually during checkout. 

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Enabling tipping allows you to add tips to tickets in POS during check-out. 

 

SMS Tipping Options: 

There are two SMS tipping options you can choose to enable for your account. If you would like customers to be asked about tipping via SMS, you will need to ensure that you have enabled one or both of the Request tips via SMS options that best fit your business needs. 

1. Request tips via SMS for prepaid appointments. 

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2. Request tips via SMS for non-prepaid appointments. 

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A few things to remember regarding SMS tip requests for non-prepaid appointments:
 
1. Texts are sent 5-10 minutes before the appointment starts, so that clients know in advance that they are able to tip via text after they leave.
 
2. Clients have up to 3 hours after the appointment ends to text in their tip.
 
3. One big difference regarding the SMS tip request for non-prepaid appointments is that a prepaid appointment always had a Point of Sale ticket created already, and a Credit Card transaction as well. Tipping in that case only involved adjusting the transaction charge amount, which was possible because we place a hold and capture the funds 3 hours after the appointment ends.
 
In this case, however, there may not even be a Point of Sale ticket already created. We will create a new ticket for the appointment if none is found. Then the Credit Card transaction will be added to the ticket and will be charged immediately (there is no hold). This means that the tip cannot be edited via text message by the client.

You may disable tipping by deselecting the box. If you disable tipping, clients will not be prompted to tip via POS or via text message, and your tickets in POS will not have a Tip field.

After making any changes, be sure to scroll to the bottom of the page and hit Save. 

Also note: MyTime counts texts for these tips for our SMS billing. This may cause an increase in the number of texts being paid for by our merchants.

 

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