If you are subscribed to MyTime's Automated Marketing feature, you can easily create and send emails to your entire client list, to selected clients, or to a single client.
In this article, you'll learn how to send an email campaign to multiple clients.
Things to know:
- When you send a campaign, MyTime tracks whether clients open it, how many booked, and which email addresses bounce so you can update your records. You can also see how much revenue was generated by each campaign.
- By default, the recipient list will automatically display clients:
- Who are associated with a location
- Have an email address on file and have opted in to receive email marketing campaigns
- If a client is not associated with a location, has not opted in to receive email marketing campaigns or does not have an email address on file, they will not be included in the recipient list.
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The following statuses will be displayed under the Marketing > Campaigns > Sent tab once email marketing campaigns are sent:
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Bounced - The email was not received by the client, which typically occurs when there is no valid email address on file.
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Delivered - The email was received by the client but not opened
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Delivered/ Booked - The client received the email but did not open it. However, they either scheduled an appointment online or had one scheduled for them in-store by the business.
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Opened/Booked - The client opened the email and successfully booked an appointment online, but they did not click the "Book Now" button or any of the links included in the email.
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Opened - The email was received and opened by the client.
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Clicked - The client opened the email and clicked the "Book Now" button or any links included in the email, but did not schedule an appointment.
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Clicked/ Booked - The client opened the email, clicked the "Book Now" button or one of the links, and successfully scheduled an appointment. This status may also appear if the client clicked the "Book Now" button but did not schedule an appointment online; however, the business scheduled the appointment in-store on their behalf
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- You. have the option to hide a sent campaign. This means the campaign is not deleted but is no longer visible on the Sent UI.
- Email campaigns sent directly to clients from their profiles can be hidden from the Marketing > Campaigns > Sent tab. However, these sent campaigns can still be accessed in the “Campaigns Received” section of the client’s profile. The ability to hide client-specific email campaigns from the Marketing > Sent tab is managed by a hidden setting that can only be enabled by the MyTime team. To enable this hidden setting, please contact our Support Team at support@mytime.com.
To send an email to multiple clients:
- Navigate to Marketing > Campaigns
- Next, go to the Campaigns tab and then select “Email”
- Here you can use information from an existing email template or create your own
- After making the necessary adjustments to your campaign, click on the "Next Select Recipients" button
- Select your desired filters - you can learn about each filter here
- You can also search for clients by name, phone number, and email address using the search box
- To view and edit the clients selected to receive the campaign before sending, select View next to the client count
- Once satisfied with your recipient list, you can choose to send the campaign now or later. If you choose later, you can select a date and time for the campaign to be sent.
- Click on the Send button to send the campaign now
- On the Campaigns Sent tab under the Sent Email Campaigns section, you will be able to view all Campaigns that were sent. Additionally, on the Campaigns Sent tab, you can hide a sent campaign by clicking "Hide," which prompts a confirmation pop-up: "Are you sure you want to hide this campaign?" Selecting "OK" hides the campaign from the UI.