Welcome to the Help Center

Managing My Account

MyTime allows users to view and update their personal information, check their subscription plans, adjust communication preferences, and review billing history. This article will guide you through how to access these features.

Things to Know:

  • For franchise businesses, if the subscription is managed and paid for by the parent account, the "Billing History" tab will not be visible at the child account level. Access to billing reports will be restricted to the parent account only. However, if the child account is paying for the subscription, the 'Billing History' tab will be visible, and the report will be accessible from the child level.
  • If the ""Receive Operations Alerts Email"" checkbox is not selected under My Account > Communication Preferences for a staff member, the operation email notification will not be sent to that staff member"

Contents

Account Info

To update your account information:

1. Click the dropdown arrow next to your name in the upper right-hand corner

2. Go to My Account > Account Info

3. From here you can: 

  • Update personal information
    • First Name
    • Last Name
    • Username/Email
    • Phone Number
    • Country
    • Zip Code
  • Change Password
  • Add a new address
  • Update payment method
    • Pay from Checking Account (no fee)               
    • Pay with Credit Card (2.5% processing fee will be added)

4. Save changes

Communications Preferences

To update your communication preferences: 

1. Click the dropdown arrow next to your name in the upper right-hand corner

2. Go to My Account > Communication Preferences

3.  From here you can:

  • Check or uncheck the boxes next to the business name to opt in or out of marketing or transactional notifications
  • Check or uncheck the box to:
    • Receive product announcements and important updates from MyTime
    • Receive daily report email
    • Receive daily business snapshot email

4. Save changes

My Plan

To view your plan:

1. Click the dropdown arrow next to your name in the upper right-hand corner

2. Go to My Account > My Plan

3. From here you can:

  • View your subscription details
  • See how many text messages are included in your plan 
    • Track how many text messages have been sent
    • Access the SMS usage report. Learn more here
  • See how many emails are included in your plan
    • Track how many emails have been sent

Billing History

The billing history page displays the subscription charges including email and SMS allotments, etc. To view your billing history:

1. Click the dropdown arrow next to your name in the upper right-hand corner

2. Go to My Account > Billing History

3. Filter to a specific date range

4. Select the 'Update' button to generate data on the report

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Column Description
Date of Charge Displays the date on which the charge was made
Charge# Displays the transaction number associated with the charge
Description

Describes the charge, such as a monthly charge, and what is covered by it.

- The SMS overage can be used to identify how many text message allotments you have sent and received. 

- The Email overage can be used to identify how many emails you had and sent

The first number indicates how many messages/emails have been sent, while the second, following the "/," indicates how many were allotted (as part of your subscription)

Location Displays the location where the charge was made
Service Period Displays the date range for the subscription charge
Method of Charge Displays the payment method used 
Charge Amount Displays the amount that was charged

 

For more information contact us at support@mytime.com.            

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