MyTime allows users to view and update their personal information, check their subscription plans, adjust communication preferences, and review billing history. This article will guide you through how to access these features.
Things to Know:
- For franchise businesses, if the subscription is managed and paid for by the parent account, the "Billing History" tab will not be visible at the child account level. Access to billing reports will be restricted to the parent account only. However, if the child account is paying for the subscription, the 'Billing History' tab will be visible, and the report will be accessible from the child level.
- If the ""Receive Operations Alerts Email"" checkbox is not selected under My Account > Communication Preferences for a staff member, the operation email notification will not be sent to that staff member"
Contents
Account Info
To update your account information:
1. Click the dropdown arrow next to your name in the upper right-hand corner
2. Go to My Account > Account Info
3. From here you can:
- Update personal information
- First Name
- Last Name
- Username/Email
- Phone Number
- Country
- Zip Code
- Change Password
- Add a new address
- Update payment method
- Pay from Checking Account (no fee)
- Pay with Credit Card (2.5% processing fee will be added)
4. Save changes
Communications Preferences
To update your communication preferences:
1. Click the dropdown arrow next to your name in the upper right-hand corner
2. Go to My Account > Communication Preferences
3. From here you can:
- Check or uncheck the boxes next to the business name to opt in or out of marketing or transactional notifications
- Check or uncheck the box to:
- Receive product announcements and important updates from MyTime
- Receive daily report email
- Receive daily business snapshot email
4. Save changes
My Plan
To view your plan:
1. Click the dropdown arrow next to your name in the upper right-hand corner
2. Go to My Account > My Plan
3. From here you can:
- View your subscription details
- See how many text messages are included in your plan
- Track how many text messages have been sent
- Access the SMS usage report. Learn more here
- See how many emails are included in your plan
- Track how many emails have been sent
Billing History
The billing history page displays the subscription charges including email and SMS allotments, etc. To view your billing history:
1. Click the dropdown arrow next to your name in the upper right-hand corner
2. Go to My Account > Billing History
3. Filter to a specific date range
4. Select the 'Update' button to generate data on the report
Column | Description |
Date of Charge | Displays the date on which the charge was made |
Charge# | Displays the transaction number associated with the charge |
Description |
Describes the charge, such as a monthly charge, and what is covered by it. - The SMS overage can be used to identify how many text message allotments you have sent and received. - The Email overage can be used to identify how many emails you had and sent The first number indicates how many messages/emails have been sent, while the second, following the "/," indicates how many were allotted (as part of your subscription) |
Location | Displays the location where the charge was made |
Service Period | Displays the date range for the subscription charge |
Method of Charge | Displays the payment method used |
Charge Amount | Displays the amount that was charged |
For more information contact us at support@mytime.com.