MyTime's waitlist feature allows you to keep a list of clients who are waiting for the next available appointment.
Things to know:
- By default, waitlist estimation will ignore appointments that are waiting for more than 15 minutes.
- All the waiting appointments which are ignored in estimation will display ’N/A’. If you want the waitlist estimation to ignore appointments that have been waiting for more or less than 15 minutes, please contact our Customer Support Team at support@mytime.com or (385) 233-6964 to enable this on your behalf.
- You can set a restriction on how long the waitlist can expand, for example, if the wait time reaches x hours, clients will not be added to the list. Learn more here.
The first step in using the waitlist is enabling it on the Settings page. Here's how:
- Select your Business Name in the upper right
- Select Business Setup
- Select Settings
- Next, select YES under "Allow clients to be added to waitlist?"
- Once you have enabled this setting, you are ready to begin using the waitlist.
Related Articles:
- Adding Clients to the Waitlist In-store
- Adding Clients to the Waitlist on the Scheduler App
- Waitlist Maximum Wait Time
- Walk-in Waitlist on Guest App
- Add Walk-in Waitlist to Your Website
- Waitlist Report