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How Does Re-Opening and Closing A Ticket Affect Report Data?

Sometimes, you may need to edit a ticket after it’s already been closed in POS.

If you re-open, edit, and then close a ticket, both the revenue and the ticket move to the date the ticket was re-closed. It will not appear under the original ticket date.

For example, say you close a ticket on 12/15/2016. If you re-open the ticket to change the service price, then close the ticket on 1/1/2017, that closed ticket will be in the Daily Revenue report under date 1/1/2017.

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