This article will describe how transactions move from open tickets to closed tickets in a variety of scenarios.
| Scenarios | Appointment Status | Ticket Status | Report | |
| Service completed > ticket closed | Completed | Closed | Closed Tickets and any other report that displays service revenue | |
|
Appointment Cancelled - no payment needed because it was cancelled on time
|
Booked in-store and cancelled in-store | Cancelled | No Ticket | Cancellations / No-Shows Report |
| Booked in-store and cancelled online | Cancelled | No Ticket | Cancellations / No-Shows Report | |
| Booked online and cancelled online | Cancelled | Void | Void & Refund Report Cancellations / No-Shows Report |
|
| Booked online and cancelled in-store | Cancelled | Void | Void & Refund Report Cancellations / No-Shows Report |
|
|
Late Cancellation - payment successful
|
Booked in-store and cancelled in-store | Cancelled | Closed | Closed Tickets Cancellations / No-Shows Report Any report that shows cancellation fees |
| Booked in-store and cancelled online | Cancelled | Closed | Closed Tickets Cancellations / No-Shows Report Any report that shows cancellation fees |
|
|
Booked online and cancelled online
|
Cancelled
|
Void (Original ticket) | Void & Refund Report | |
| Closed (Cancellation Fee) | Closed Tickets Cancellations / No-Shows Report Any report that shows cancellation fees |
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|
Booked online and cancelled in-store
|
Cancelled
|
Void (Original ticket) | Void & Refund Report | |
| Closed (Cancellation Fee) | Closed Tickets Cancellations / No-Shows Report Any report that shows cancellation fees |
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|
No Show - payment successful
|
Booked in-store | No Show | Closed | Closed Tickets (any other report that displays service revenue) Cancellations / No-Shows Report |
|
Booked online
|
No Show
|
Void (Original ticket) | Void & Refund Report | |
| Closed (Cancellation Fee) | Closed Tickets Cancellations / No-Shows Report Any report that shows cancellation fees such as the Daily Revenue report |
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|
No-Show - payment was not taken for the cancellation fee
|
Booked in-store | No Show | No Ticket | Cancellations / No-Shows Report |
| Booked online | No Show | Void | Void & Refund Report Cancellations / No-Shows Report |
|
| Product/gift card/package/membership purchase | N/A | Closed | Closed Tickets and any other report that displays Product/gift card/package/membership revenue | |
| Product/gift card/package/membership refunded | N/A | Closed |
Closed Tickets Void & Refund Any other report that displays Product/gift card/package/membership revenue |
|
| Monthly Membership payment - payment successful N/A |
N/A | Closed - Batched | Membership Payments Report Closed Tickets and any other report that displays membership revenue |
|
| Monthly Membership payment - payment failed N/A |
N/A | Void | Membership Payments Report Void & Refund Report |
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