Reconciliation Failure Notification Emails

If a reconciliation ACH fails, MyTime will notify the account owner via email.  

Things to know: 

Notification Channels & Delivery Behavior:

• Email Alerts: Automated emails are dispatched to both the franchisor owner and the affected child location owner. 
• In-App Notification Bell:
  • Child Location Owners: Receive an in-app alert via the Notification Bell.
  • Franchisor Accounts: Parent accounts do not feature the Notification Bell's Alerts tab, making email the primary communication channel for franchisors.

Scenarios

Withdrawal from franchisee failed - Email is sent to the franchisee, and the parent account owner is copied 

Deposit to franchisee account failed - Email is sent to the franchisee account owner, and the parent account owner is copied

Withdrawal from reserve bank account failed - Email is sent to the parent account owner